Contact Us
Have questions about the Bernina Express? Found an error on our site? Want to share your travel experience? We'd love to hear from you.
The best way to reach us is by email:
We aim to respond within 48 hours, though during busy periods it may take longer.
What We Can Help With
- Site corrections: If you notice outdated or incorrect information
- General questions: About the Bernina Express and trip planning
- Travel tips: Share your experiences to help other travelers
- Suggestions: Topics you'd like us to cover
What We Cannot Help With
As an independent travel information site, we are not able to:
- Book or modify train tickets (contact Rhaetian Railway or your booking platform)
- Process refunds or cancellations
- Provide real-time train schedules or delays
- Handle lost luggage or on-train issues
For official railway matters, please contact:
- Rhaetian Railway (RhB): www.rhb.ch
- Swiss Federal Railways (SBB): www.sbb.ch
Response Times
We're a small team and receive many inquiries. Please allow 2-3 business days for a response. If your matter is urgent and relates to imminent travel, we recommend contacting official railway sources directly.
đź“‹ Before Contacting Us
Many common questions are answered in our guides. Please check our homepage and relevant guide pages before emailing—you may find your answer faster.